A client in Colorado called and explained that their external Seagate hard drive had suddenly stopped working, and they needed a Seagate data recovery service so that they could access their important files in time for tax season. The call came in after the client had explained the situation over the phone. It was claimed that the drive would spin up as it should, but the computer would not detect it at any point.
The customer had gone as far as extracting the ST2000DM001 hard disk from its home in the Seagate external enclosure and attempting to connect it to a computer without any success. They speculated that either the drive wasn’t getting enough power or that there was another problem with the enclosure housing the hard disk. Unfortunately, the drive did not show up on the computer at any point, and the symptoms did not in any way shift or improve.
Restoring data from the hard disk designated ST2000DM001
As soon as the Seagate hard disk came, I immediately began with a cursory visual inspection. The drive seemed to be in perfect condition, as there were no indications of any problems on either the printed circuit board located at the bottom of the drive (also known as the PCB) or the drive itself. After connecting the ST2000DM001 hard drive to my PC-3000. I was able to determine that the problem with the drive was due to a firmware malfunction. For this particular model. I begin by patching the ROM in order to enable access to the features in the firmware that are causing the problem and to disable those capabilities.
Once the patch is finished being applied, I disable all of the features that have the potential to disrupt the imaging process. Adjust the settings on the imager so that the initial pass is as mild as possible. After the first run has been completed. I examine the portions of the drive that the imager did not read and then make adjustments to the parameters. I may recover an increasing number of the areas that were not read.
With the use of this data recovery company. I was able to retrieve all one hundred percent of the sectors from the disk on the very first try! This indicates that the only problems with the drive were those associated with the firmware. The heads, platters, and printed circuit board (PCB) all functioned as expected. Even when the problem that was producing the symptom has been resolved. It is still wise to avoid putting too much faith on the drive. Instead of putting your faith in a drive that has previously given you trouble, you should always consider replacing it.
Bringing the Seagate data recovery to a successful conclusion
I went on to the last step of the Seagate data recovery process after it became clear that all of the sectors had been successfully recovered from the external hard drive. This step involves searching the recovered data for the essential files that the client requires. It is standard procedure to disable the master boot record (MBR). Which ensures that an imaged disk will not mount when attached to a recovery machine. After that, you begin the search for lost data by using the data retrieval software that is most appropriate for the task at hand.
In this particular instance, I used UFS Explorer Pro and R-Studio in order to search for files. When the results were compared, it was clear that there was no corruption in the partitions! I was able to transfer all of the data. Including the folder structure as well as the names of the files. Over to a fresh disk that the client had given specifically for the purpose of holding the recovered data.
The client was able to meet the filing date for their taxes thanks to the successful data recovery performed by Seagate. They also received a significant amount of additional data that they would most likely use in the near or distant future.
Data retrieval services at an affordable price
If you have data that has to be retrieved from an external hard drive. Please take into consideration submitting the data recovery project to us. Through our mail-in recovery program, we make our reasonably priced data recovery services accessible to customers around the country. Simply get in touch with me if you have any queries at all. And then go to the next step of the recovery procedure by filling out our short data recovery form.
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